Booking Privacy Policy
Introduction
Quay Health is committed to protecting the privacy and confidentiality of your personal information. This policy outlines how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Collection of Personal Information
We collect personal information necessary to provide our services, including but not limited to:
- Name, address, contact details, and date of birth
- Medical history and health information
- Billing and payment details
- Use of Personal Information
Your personal information will be used to:
- Provide physiotherapy, osteopathy, chiropractic, and remedial massage services
- Communicate with you regarding appointments, treatments, and follow-ups
- Manage accounts and payments
- Meet legal and regulatory obligations
- AI-Assisted Recording Policy
To ensure accurate and efficient note-taking during consultations, Quay Health may use AI to record sessions solely for transcription purposes.
- Purpose: Recordings are used to transcribe treatment notes accurately and improve service quality.
- Storage: Recordings are securely stored for a maximum of 24 hours, during which they are transcribed and then permanently deleted.
- Security: Recordings are encrypted during storage and are not accessible to unauthorised personnel.
- Consent: By attending a consultation, you consent to the use of AI-assisted recordings for this purpose. If you prefer not to have your session recorded, please notify your practitioner prior to your appointment.
- Disclosure of Personal Information
We do not share your information with third parties unless required for:
- Referral to other health professionals
- Compliance with legal obligations
- Billing and insurance purposes
- Data Storage and Security
Your information is securely stored in electronic formats. We use measures such as encryption, access controls, and secure storage to protect your data.
- Access and Correction
You may request access to your personal information or ask for corrections if the information is inaccurate. Please contact us at info@quayhealth.com.au or call us 02 9252 2825 for assistance.
- Complaints
If you believe your privacy has been breached, contact us at info@quayhealth.com.au or call us 02 9252 2825. We will investigate and respond to your concerns promptly.