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Quay Health Cancellation Policy

CANCELLATION POLICY

Effective Date: 9 April 2025

To ensure the best service for all our patients, Quay Health has implemented the following cancellation policy:

  1. Notice Period
    • We require a minimum of 24 hours’ notice for appointment cancellations or rescheduling.
  2. Late Cancellations and No-Shows
    • Cancellations made within 24 hours of the appointment will incur a fee of 100% of the session fee.
    • Failure to attend an appointment will incur a fee of 100% of the session fee.
  3. Exemptions
    • We understand that unforeseen circumstances occur. Please contact us to discuss any genuine emergencies or special circumstances.
  4. Booking Deposits
    • A deposit of $50 may be required for certain services or initial consultations. This deposit is non-refundable for late cancellations or no-shows.
  5. How to Cancel
    • Cancellations can be made via phone or email.

Abigail Jones

Senior Physiotherapist

Abi discovered her passion for physiotherapy after supporting her mum through ACL rehabilitation following a ski accident, and later experiencing the power of quality rehab herself as a competitive swimmer managing a rotator cuff tendinopathy. These experiences inspired her to pursue a career focused on helping people move better and recover with confidence. She began her career as a rotational physiotherapist in the NHS in England, gaining broad experience across multiple specialties before transitioning into private practice with a strong interest in active rehabilitation and long-term functional outcomes.

Her treatment style is hands-on, exercise-focused, and evidence-based. Abi combines manual therapy with progressive, structured rehabilitation programs to achieve meaningful and sustainable results.

Abi uses a range of techniques including joint mobilisations, PNF techniques, dry needling, soft tissue therapy, taping, gym-based rehabilitation, and VALD ForceDecks testing for objective progress tracking.

Outside the clinic, you’ll find Abi sea swimming, running, at the gym, playing tennis, or creating content around rehab and active living.

Clinical interests include:

  • Running and sport-related injuries
  • Chronic low back pain
  • Shoulder rehabilitation, particularly rotator cuff tendinopathies
  • Progressive, structured rehabilitation programs

Languages spoken other than English: Conversational French

Abi is available at Quay Health. Call 1300 782 943 to make an appointment or book online.

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Nerissa D'Mello​​

Clinical Lead Physiotherapist
Nerissa’s interest in physiotherapy began after experiencing multiple injuries growing up. Being in and out of clinics sparked her curiosity about how the body heals and inspired her to help others return to what they love. Early hands-on experience with a Scottish rugby club during her masters strengthened her passion for musculoskeletal and orthopaedic rehabilitation.
 
Now the Clinical Lead Physiotherapist at Quay Health, she has a strong interest in helping patients recover without surgical intervention when possible. Her treatment style combines hands-on techniques with exercise prescription, grounded in the latest research to promote lasting recovery.
 
Some of the techniques Nerissa uses are dry needling, VALD ForceDecks and Dynamo for data-driven rehab, taping, and shockwave therapy for stubborn tendon injuries.
 
She enjoys treating a broad range of patients, regardless of age, fitness, or background, and is currently expanding her expertise in women’s health.
 
Patients can expect a thorough, personalised approach focused on understanding their goals, hands-on treatment, and education in a supportive environment.
 
Outside work, you can find Nerissa training for her first full marathon, playing tennis, smiling at your dog, and trying to keep up with all her downloaded podcasts.
 
Clinical interests include:
 
  • Shoulder injuries, including rotator cuff and instability
  • Ankle sprains
  • Tennis and racquet sports injuries
  • Neck and upper back pain
  • Rehab from postoperative hip and knee replacements
  • Women’s health 
 
Languages spoken other than English: Conversational Hindi
 
Nerissa is available at Quay Health. Call 1300 782 943 to make an appointment or book online.
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Jamie Belesky

Senior Physiotherapist

Jamie discovered his passion for physiotherapy through his own rehabilitation journey after tearing his ACL as a teenager playing football. Going through that process sparked his appreciation for how effective rehab can restore confidence and performance. He now has over 10 years’ experience working across musculoskeletal and sports physiotherapy in clinics in Wellington, Auckland, and London, including high-performance gym and sporting environments.

His treatment style is evidence-based, hands-on, and exercise-focused. Jamie combines manual therapy with structured rehabilitation programs to achieve long-term results and believes treatment should always be individualised to the person and their goals.

Jamie uses a range of techniques including dry needling, joint mobilisation, sports massage, taping, shockwave therapy, and VALD ForceDecks testing.

Outside the clinic, you’ll find Jamie running, surfing, playing golf, or watching football.

Clinical interests include:

  • Knee and ankle rehabilitation
  • Low back pain
  • Running-related injuries
  • Shoulder pain and instability
  • Tendon injuries

Jamie is available at Quay Health. Call 1300 782 943 to make an appointment or book online.

 

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