Terms and Conditions
Effective Date: 22 July 2025
Scope & Governing Rules
These terms apply to all promotions, giveaways, prize draws, and gift card offers supplied by Quay Health (ABN: 57 621 132 241). Each specific campaign may include additional rules, but these site-wide terms serve as the legal baseline. Promotions may be games of chance or skill and must comply with applicable Australian state or territory trade promotion requirements
- General Conditions
- All offers and promotions are subject to availability and may be withdrawn or amended at any time at our sole discretion.
- Promotions cannot be used in conjunction with any other offer unless otherwise stated.
- Services are subject to practitioner availability and suitability based on clinical assessment.
- All services must be booked in advance and are subject to Quay Health’s Cancellation Policy
- We reserve the right to refuse service if misuse, abuse, or suspicious activity is detected.
- Eligibility
- Open only to legal residents of Australia, aged 18+, unless otherwise stated
- Employees, directors, agents of Quay Health and their immediate family members are not eligible to participate
- Promotions are void where prohibited or restricted by law.
- Entry & Participation
- Entry criteria (e.g. form completion, tagging, purchase, or skill‑based response) will be clearly outlined for each promotion
- Entries must be received by the specified closing date and time. Late or duplicate entries may be disqualified.
- Entrants warrant that all information submitted is accurate and complies with the specified entry instructions
- Winner Selection & Notification
- Winners will be selected either at random or based on the judging criteria outlined in each promotion.
- Winners will be notified via email, phone, or social media within the specified timeframe.
- Quay Health will take reasonable steps to contact winners using the details provided at entry.
- Prizes must be claimed within the timeframe stated for the promotion. Failure to claim may result in disqualification and selection of an alternate winner.
- All decisions made by Quay Health are final and no correspondence will be entered into.
- Prize Conditions
- Prizes are non-transferable, non-exchangeable, and not redeemable for cash unless expressly stated otherwise.
- Quay Health reserves the right to substitute a prize of equal or greater value if the original prize becomes unavailable.
- Winners are responsible for any taxes, duties or additional costs associated with acceptance or use of a prize.
- An misuse, damage, or loss of a prize after delivery or collection is the responsibility of the winner
- Gift Card & Voucher Terms
- Validity: Gift vouchers are valid for a minimum of 3 years from the date of issue, in compliance with the Australian Consumer Law
- Redemption: Vouchers cannot be redeemed for cash, reloaded, or exchanged for other vouchers.
- Loss or theft: Lost or stolen vouchers will not be replaced unless the original proof of purchase is provided, and the voucher has not been redeemed.
- Unused credit: Remaining balances cannot be exchanged for cash. However, if any restrictions on the use of this gift certificate were not disclosed at the time of purchase, you may be entitled to a refund in accordance with Australian Consumer Law.
- Liability & Intellectual Property
- Except where prohibited by law, Quay Health excludes liability for:
- Technical malfunctions, equipment failures, or system errors.
- Late, lost, misdirected, or incomplete entries or any communication failures.
- Personal injury, damage, or indirect loss arising from participation in promotions or the redemption of prizes.
By entering a promotion, participants grant Quay Health the right to use their name and entry (if applicable) for promotional and publicity purposes without further compensation, unless otherwise required by law.
- Privacy & Data Use
- Personal information collected during a promotion will be used solely for the purpose of administering the promotion and for related marketing activities, such as email newsletters, unless you opt out.
- Participants may unsubscribe or opt out of marketing communications at any time.
- Personal data will be handled in accordance with Quay Health’s Privacy Policy and will not be sold or shared with third parties, except where necessary to administer the promotion or as required by law.
- Promotional Liability
- All entries become the property of Quay Health upon submission.
- Quay Health reserves the right to amend, suspend, or cancel any promotion if fraud, technical failures, or other factors beyond its control compromise the integrity or proper functioning of the promotion.
- Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
- NSW Privacy Commissioner – www.ipc.nsw.gov.au
- Compliance & Governing Law
- These terms are governed by Australian Consumer Law and applicable state or territory competition regulations.
- Any disputes will be governed by the laws of New South Wales and the parties submit to the exclusive jurisdiction of the courts of that state.
October 2025 – 50% Off Initial Consults for Physio and Osteo
- This offer provides 50% off initial Physiotherapy and Osteopathy consultations.
- Each client may redeem this offer once for each eligible service.
- Excludes services at the Quay Health CBD location.
- Valid for appointments booked and attended on or before 31 October 2025, at Quay Health’s Bondi Junction location.
- This offer cannot be used in conjunction with any other promotion, offer, or gift card.
- Bookings made are subject to Quay Health’s Cancellation Policy
October 2025 – Exclusive for Virgin Active members a 50% off 30 min Remedial Massage
- This offer provides 50% off 30 minute Remedial Massage services.
- Each client may redeem this offer once for each eligible service.
- Excludes Remedial Massage services at the Quay Health CBD location.
- Valid for appointments booked and attended on or before 31 October 2025, at Quay Health’s Bondi Junction locations.
- This offer cannot be used in conjunction with any other promotion, offer, or gift card.
- Bookings made are subject to Quay Health’s Cancellation Policy
